Terms of service

Last Updated: 26 August 2026

Welcome to NamasteStore. These Terms & Conditions govern your access to and use of namastestore.co.in and your purchase of products from our online store.

By accessing our website, browsing our products, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

If you do not agree with these Terms, please do not use our website or purchase products from us.

1. About NamasteStore

NamasteStore is an online e-commerce store offering products including children's learning products, books, toys, kids' essentials, and other products offered through our website.

We reserve the right to add, modify, replace, or discontinue products and services available through our website.

2. Eligibility

By using this website or placing an order, you confirm that:

  • You are at least 18 years of age; or

  • You are using the website under the supervision and consent of a parent or legal guardian.

  • The information you provide to us is accurate and complete.

  • You will use the website only for lawful purposes.

3. Website Usage

You agree not to:

  • Use the website for any unlawful or fraudulent purpose.

  • Attempt to gain unauthorized access to our website, servers, accounts, or systems.

  • Upload or transmit viruses, malware, or harmful code.

  • Interfere with the operation or security of the website.

  • Copy, reproduce, sell, or exploit our website content without written permission.

  • Use our website to violate any applicable law or the rights of another person or business.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, colours, and other information displayed on our website are accurate.

However, actual product colours and appearance may vary depending on your device or screen settings.

Product images may sometimes be used for illustrative purposes. Please refer to the product description and specifications before placing an order.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information whenever necessary.

5. Product Availability

Product availability is subject to stock.

We reserve the right to:

  • Limit the quantity of a product available for purchase.

  • Discontinue a product.

  • Refuse or cancel an order where the product is unavailable.

  • Correct pricing or product information errors.

If we cancel an order after payment has been received, the applicable refund will be processed according to our Refund Policy.

6. Prices

All product prices displayed on our website are subject to change without prior notice.

Applicable shipping charges, taxes, discounts, or other charges will be displayed at checkout where applicable.

We may offer promotional discounts, coupon codes, or special offers from time to time. Each promotion may have its own terms and validity period.

7. Orders

When you place an order through our website, you agree to provide complete and accurate information, including:

  • Full name

  • Delivery address

  • Mobile number

  • Email address

  • Payment information, where applicable

You are responsible for ensuring that your shipping information is correct.

An order confirmation does not necessarily guarantee that an order will be fulfilled. We reserve the right to cancel or refuse an order in circumstances including stock availability, pricing errors, suspected fraudulent activity, or other legitimate reasons.

If an order is cancelled after payment, the applicable refund will be processed according to our policies.

8. Payment

Payments must be made through the payment methods made available on our website.

You agree to provide valid and accurate payment information when placing an order.

We do not knowingly store complete payment card information on our own systems where payment processing is handled by third-party payment providers.

Your use of third-party payment services may also be subject to their respective terms and policies.

9. Shipping & Delivery

We currently aim to deliver orders across India, subject to serviceability.

Orders are generally processed within the timeframe mentioned in our Shipping Policy.

Estimated delivery times are provided as guidance and may vary due to courier delays, weather, public holidays, incorrect addresses, transportation disruptions, or circumstances beyond our reasonable control.

For complete information, please refer to our Shipping Policy.

10. Returns, Replacements & Refunds

Our 2-Day Return & Replacement Policy applies to eligible products.

If you receive a damaged, defective, incorrect, or incomplete product, you must contact us within 2 days of delivery.

Please refer to our Return & Refund Policy for eligibility requirements, documentation, replacement procedures, and refund information.

11. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at:

help@namastestore.co.in

We will attempt to cancel the order before dispatch.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure may apply.

12. Promotions & Discounts

From time to time, NamasteStore may offer discounts, promotional codes, bundles, or other promotional offers.

Unless otherwise stated:

  • Promotional offers cannot be combined with other offers.

  • Offers are valid only for the stated period.

  • We reserve the right to modify or withdraw an offer.

  • Promotional products may have separate terms and conditions.

Any specific conditions displayed with a promotion will apply to that promotion.

13. Third-Party Services

Our website may use third-party services such as:

  • Payment gateways

  • Shipping and logistics providers

  • Analytics services

  • Marketing platforms

  • Social media services

  • Shopify and related technology providers

These third-party services may have their own terms, privacy policies, and conditions.

NamasteStore is not responsible for the independent policies or practices of third-party services.

14. Intellectual Property

Unless otherwise stated, the content available on this website, including:

  • NamasteStore branding

  • Logos

  • Product descriptions

  • Graphics

  • Images

  • Website design

  • Text

  • Marketing materials

  • Videos

is owned by or licensed to NamasteStore and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission.

Product names, logos, and trademarks belonging to third parties remain the property of their respective owners.

15. User Reviews & Content

If you submit reviews, comments, photographs, feedback, or other content to NamasteStore, you agree that:

  • The content is truthful and does not knowingly violate another person's rights.

  • The content does not contain unlawful, abusive, threatening, defamatory, or harmful material.

  • You do not upload malicious software or harmful code.

  • You have the necessary rights to submit the content.

By submitting content, you grant NamasteStore a non-exclusive right to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

16. Accuracy & Website Availability

We make reasonable efforts to keep our website available and information accurate.

However, we do not guarantee that:

  • The website will always be available.

  • The website will always operate without interruption.

  • All information will always be error-free.

  • Product availability information will always be real-time.

  • The website will be completely free from technical issues.

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

17. Disclaimer

Products and services available through our website are provided subject to the descriptions, specifications, warranties, and conditions applicable to those products.

To the extent permitted by applicable law, NamasteStore does not provide guarantees beyond those expressly stated on the website or applicable to the relevant product.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited.

18. Limitation of Liability

To the maximum extent permitted by applicable law, NamasteStore shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

This may include losses arising from:

  • Website interruptions

  • Courier delays

  • Third-party service failures

  • Events outside our reasonable control

  • Incorrect information supplied by customers

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

19. Force Majeure

NamasteStore shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

These may include:

  • Natural disasters

  • Severe weather

  • Government restrictions

  • Strikes

  • Transportation disruptions

  • Internet or technology failures

  • Public emergencies

  • Acts of war or terrorism

  • Other events beyond our reasonable control

We will make reasonable efforts to resume normal service as soon as practical.

20. Privacy

Your use of our website is also governed by our Privacy Policy.

The Privacy Policy explains how we collect, use, store, and protect personal information provided through our website.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

21. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised "Last Updated" date.

Your continued use of the website after changes are published may constitute acceptance of the updated Terms, to the extent permitted by applicable law.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising from the use of our website or purchase of our products shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable Indian law.

Nothing in these Terms prevents a consumer from exercising rights or remedies available under applicable consumer protection laws.

23. Grievance & Customer Support

For questions, complaints, returns, refunds, or other concerns, please contact us first at:

NamasteStore

📧 help@namastestore.co.in

🌐 namastestore.co.in

Please include your order number, where applicable, so that we can assist you efficiently.

24. Entire Agreement

These Terms & Conditions, together with our applicable Shipping Policy, Return & Refund Policy, Privacy Policy, and other policies published on our website, constitute the terms governing your use of NamasteStore and purchase of products from us.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Thank you for shopping with NamasteStore.

Happy Kids, Happy Parents ❤️