Refund policy

Last Updated: 26 August 2026

At NamasteStore, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

🔄 2-Day Return & Replacement Policy

We offer a 2-Day Return & Replacement Policy for eligible products.

You must contact us within 2 days of receiving your order if:

📦 The product arrived damaged
❌ You received the wrong product
🛠️ The product is defective
📋 An item is missing from your order
🔎 The product is significantly different from its description

Requests submitted after 2 days may not be eligible for return or replacement.

📸 What You Need to Provide

To process your request, please email us:

Order number
Customer name
Registered mobile number
Reason for the return/replacement
Clear photos of the product
Clear photos of the outer packaging
Unboxing video, if available
Video showing the defect, where applicable

An unboxing video is strongly recommended for damaged, missing, or incorrect-product claims.

📦 Product Condition

For an approved return, the product should be:

Unused and in its original condition
In the original packaging
Complete with all accessories, manuals, tags, and included items
Free from customer-caused damage

Products that have been used, modified, damaged, or returned without the original packaging may not be eligible.

🚚 Return Shipping

If the issue is caused by NamasteStore, such as receiving a damaged, defective, incorrect, or incomplete product, we will determine the appropriate return-shipping arrangement after reviewing your claim.

For other return requests, return shipping may be subject to the applicable product-specific conditions.

🔁 Replacement

After reviewing your request, we may offer a replacement if the product is eligible.

We will try to replace the item with the same product.

If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.

💰 Refunds

If a refund is approved, it will generally be processed to the original payment method for prepaid orders.

For Cash on Delivery orders, where applicable, we may request bank account or other payment details required to process the refund.

Once initiated, the time taken for the refund to appear in your account may depend on your bank, payment gateway, card issuer, or other financial institution.

❌ Non-Returnable Products

Certain products may not be eligible for return, including products:

Marked as non-returnable on the product page
That have been used or altered
Damaged after delivery due to misuse
Missing original packaging or accessories
Missing parts supplied with the original order

This does not affect any rights available to customers under applicable consumer protection laws.

❌ Order Cancellation

If you wish to cancel your order, contact us as soon as possible at:

help@namastestore.co.in

We will try to cancel the order before dispatch. Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.